Annual Report 2023

Annual Report 2023


Information Technology (IT)

IT security

The Geberit Group is continually working to increase and further develop its IT security. This includes taking defensive measures against cyberthreats as well as detecting and dealing with any cyberattacks efficiently. Extensive measures have been established in the interests of business continuity.

In terms of organisation, an IT security committee consisting of the CFO (chair), Head of Operations of the Group, Head IT of the Group and Chief Information Security Officer of the Group is responsible for all relevant aspects of IT security.

The company’s IT systems undergo a comprehensive and detailed security check – including the ongoing assessment of newly emerging risks – involving the input of external specialists on a regular basis. The latest checks confirmed a good level of security. All in all, Geberit is thus comparable to industrial companies of a similar size and complexity.

OneERP project

Implementation of the OneERP project – where the local IT systems and processes are adjusted to the Group ERP standard – continued successfully. Following a break in the previous year due to the ERP upgrade to SAP S/4 HANA, the production plant in Portugal was brought up to the Group standard in 2023. This will be followed in 2024 by the production and logistics companies in Germany.

Further IT aspects

The Geberit IT department supports the Group in all relevant processes. In addition to the specific aforementioned topics, the current focus is on increasing efficiency and creating added value for the customers. Examples of increased efficiency include using artificial intelligence to answer customer enquiries in Germany, the AI-based payment workflow, the new EWM logistics solution based on SAP S/4 HANA, and equipping the first factory with a Manufacturing Executive System (MES). Examples of added value for customers include the new online catalogue and the first version of the system for identifying compatible products (product relationship management, PRM). Moreover, an initiative for the improved use of AI within the various functions was started at the end of 2023.